Refund Eligibility
Thank you for purchasing makeup tools from our website. If you are not completely satisfied with your purchase, we provide detailed instructions for refunding. To be eligible for a refund, you must submit a refund request within 30 days of receiving the product. All returned items must be in unused condition, well packaged, and must include all original tags and accessories.
Damaged or Defective Items
If the item you received is damaged or has a manufacturing defect, you are entitled to a full refund or free replacement. Please provide photos and a detailed description of the item through our customer service email within 48 hours of receipt so that we can process your request.
Refund Process
To request a refund, please contact our customer service team with your order number and a detailed description of the item purchased. Our team will guide you on how to return the item. Return shipping costs are to be borne by the buyer unless the reason for the return is damaged or wrongly shipped.
Refund Processing
Once your return item is received and inspected, we will notify you whether the refund request was successful. Upon successful verification, the refund will be processed on the original payment method. Refunds will usually be reflected in your account within 10 business days after the return is processed.
Final interpretation rights: The website reserves the right to final interpretation of this refund policy, and we reserve the right to modify or update the refund policy at any time.